Refund policy

Effective Date: 21, June ,2026

Thank you for shopping at RCDriftKart. We strive to provide high-quality RC Drift Cars to our customers. Please read our policy carefully before making a purchase, as placing an order on our website indicates your acceptance of the terms mentioned below.

1. No Return Policy

RCDriftKart.com does not accept returns for any products purchased from our website. Customers are advised to carefully review the product specifications, features, and descriptions before placing an order.

2. No Refund Policy

We do not provide refunds for any products purchased from RCDriftKart.com. Once an order has been delivered, it is not eligible for cancellation, return, or refund.

In situations where a replacement product is unavailable, we may, at our sole discretion, offer one of the following alternatives:

  • A similar product of equivalent value.
  • Store credit for future purchases.
  • A discount coupon for another purchase.
  • Any other reasonable compensation mutually agreed upon.

Cash refunds will not be provided.

3. Mandatory Unboxing Video Requirement

To claim any replacement due to physical damage, missing accessories, wrong product, or manufacturing defects, it is mandatory for the customer to record a complete unboxing video.

The following conditions must be fulfilled:

  • The video must begin before opening the shipping package and continue until the product and all accessories are completely shown.
  • The package label and outer packaging should be clearly visible.
  • The video must be recorded in one continuous shot with no cuts, pauses, edits, fast forwarding, camera interruptions, or alterations.
  • Any physical damage, missing item, incorrect product, or defect must be clearly visible in the video.
  • Blurry, edited, incomplete, or interrupted videos will not be accepted.

Failure to provide a valid unboxing video will make the order ineligible for replacement claims related to transit damage, missing items, or wrong products.

4. 48-Hour Reporting Window

Customers must inspect and test the product immediately after delivery.

Any issue related to:

  • Physical damage during shipping,
  • Missing accessories,
  • Wrong product received, or
  • Manufacturing defects present at the time of delivery,

must be reported to us within 48 hours (2 days) of the delivery date and time.

Any complaint raised after 48 hours of delivery may not be accepted.

5. Replacement Policy

If our team verifies that the product has a genuine manufacturing defect or there is an issue covered under this policy, we will provide a replacement of the same product, subject to stock availability.

To be eligible for replacement:

  • The issue must be reported within 48 hours of delivery.
  • A valid unboxing video must be provided.
  • The product must be returned with its original box, packaging, manuals, and all accessories.
  • The product must not be physically damaged by the customer.
  • The product must not have any water or liquid damage.
  • The product must not be tampered with, modified, opened, or repaired by any unauthorized person.

Replacement requests that do not meet these conditions may be rejected.

6. If the Same Product is Unavailable

If the same product is out of stock, discontinued, or unavailable for replacement, RCDriftCar.com reserves the right to offer:

  • A similar product of equivalent value,
  • Store credit,
  • A discount coupon for another purchase, or
  • Any other suitable alternative.

Under such circumstances, refunds will not be provided.

7. Three-Month Limited Warranty

All products purchased from RCDriftCar.com are covered under a 3-Month Limited Warranty against manufacturing defects from the date of delivery.

The warranty covers only manufacturing defects and does not cover damages resulting from customer use, accidents, or mishandling.

The warranty does NOT cover:

  • Physical damage of any kind.
  • Water or liquid damage.
  • Damage caused by crashes, collisions, or accidents while operating the RC car.
  • Burnt motors, ESCs, batteries, or electronic components due to improper use.
  • Damage caused by incorrect charging or use of incompatible chargers.
  • Normal wear and tear.
  • Cosmetic scratches or minor surface damage occurring after use.
  • Products that have been opened, modified, or repaired by unauthorized persons.
  • Damage caused by misuse, negligence, improper storage, or failure to follow operating instructions.

8. Warranty Claim Procedure

To claim warranty service, customers must provide:

  • Order Number.
  • Photos and videos clearly showing the issue.
  • A brief description of the problem.
  • Any additional information requested by our support team.

After receiving the product, our technical team will inspect and verify the issue. If the defect falls under warranty coverage, the product will be repaired or replaced at our discretion.

9. Inspection and Final Decision

RCDriftKart.com reserves the right to inspect, test, and verify all claims before approving any replacement or warranty request.

Any claim found to involve:

  • Edited or manipulated videos,
  • False or misleading information,
  • Intentional damage,
  • Missing parts after delivery due to customer negligence, or
  • Violation of the terms of this policy,

may be rejected without any replacement, refund, or compensation.

The decision of RCDriftCar.com regarding replacements, warranty claims, and dispute resolution shall be final and binding.

10. Acceptance of Policy

By purchasing products from RCDriftKarT.com, customers acknowledge that they have read, understood, and agreed to this Replacement, Warranty, Return & Refund Policy in its entirety.